Welcome to Starsupermarket. We are committed to delivering your fresh groceries, daily essentials, and household products safely and on time. Please read our shipping policy to understand how we process and deliver your orders.

1. Delivery Areas & Slots

• We currently deliver groceries and daily products within specified local service areas in Tamil Nadu.

• During checkout, you can select your preferred delivery slot (morning, afternoon, or evening) depending on availability.

2. Shipping & Delivery Charges

• Free Delivery: We offer free standard delivery on all orders above a certain minimum cart value (e.g., ₹500).

• For orders below the minimum amount, a nominal delivery fee will be applied and clearly displayed at the checkout page before you make the payment.

3. Delivery Timeline

• Same-Day / Scheduled Delivery: Most grocery orders are delivered within the chosen time slot on the same day or the next day, depending on the order time.

• Perishable items (fruits, vegetables, dairy) are handled with utmost care and delivered fresh within our express delivery windows.

• While we strive to adhere strictly to our delivery schedules, delays may occasionally occur due to unforeseen traffic conditions, bad weather, or local restrictions.

4. Order Tracking & Contactless Delivery

• Once your order is dispatched, you will receive updates regarding your delivery status via SMS or WhatsApp/Email.

• Our delivery executives follow safety and hygiene protocols. You can also opt for contactless delivery during checkout.

5. Contact Us

If you have any questions or concerns regarding your shipment or delivery, please reach out to our support team:

• Email: support@starsupermarket.in