Welcome to Starsupermarket. We strive to provide the freshest groceries and highest quality daily essentials to our customers. Please read our refund and return policy carefully before making a purchase.

1. Returns on Grocery Items

Due to the perishable nature of groceries (such as fresh fruits, vegetables, dairy, and bakery items), we have a strict policy regarding returns:

• At the Time of Delivery: We strongly advise you to check all items thoroughly at the time of delivery in the presence of our delivery executive. If you find any damaged, spoiled, or incorrect items, you can hand them back to the delivery executive immediately.

• Post-Delivery Claims: Once the delivery is accepted, claims for fresh produce or perishable items must be raised within 24 hours of delivery with photographic proof.

2. Non-Perishable & Packaged Goods

For packaged goods, groceries, tea, coffee, soaps, shampoos, and other non-perishable household products:

• You may request a return or replacement within 3 to 7 days of delivery if the item is unopened, unused, and in its original packaging with the invoice.

3. Refund Process

Once your return request is received and inspected:

• We will notify you via email or phone regarding the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (UPI, credit/debit card, or bank account) within 5 to 7 business days.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credits as per customer preference.

4. Non-Returnable Items

Certain items are exempt from being returned, including:

• Opened or used packaged foods, spices, or personal care products.

• Items requested for return after the specified time frame.

5. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us:

• Email: support@starsupermarket.in